Automatic Bounce Management
The Automatic Bounce Manager records when emails do not have a valid recipient email address and fail to deliver.
How To Guide
| Last Modified 1 December, 2022
Reporting and Measurement
Click Map Reports
Click Maps let you view and export a visual heat map of employee click activity, allowing you to see what content is most popular with your readers.
How To Guide
| Last Modified 1 December, 2022
Create a Content Popularity by Section Report
Use the instructions in this article to create a Content Popularity by Section Report. This is a report showing metrics for a particular article or section on a single or multiple mailings.
How To Guide
| Last Modified 7 December, 2022
Create a Custom Report
Custom Reports allow you to examine particular audience segments or statistics that are important to your organisation. Use the instructions here to create your custom report.
How To Guide
| Last Modified 1 December, 2022
Create a Summary and Content Popularity Report
When creating a custom report, there are several report types to choose from. Use the instructions in this article to create a Summary and Content Popularity Report.
How To Guide
| Last Modified 1 December, 2022
Create a Survey Report
When creating a custom report, there are several report types to choose from. Use the instructions in this article to create a Survey Report. This report shows the results of a selected survey.
How To Guide
| Last Modified 1 December, 2022
Create a Trending Report across Multiple Accounts and Folders
Use the instructions in this article to create a custom Trending Report across Multiple Accounts and Folders. This report shows selected metrics for single or multiple mailings across a number of Folders or accounts.
How To Guide
| Last Modified 1 December, 2022
Create a Trending Report across Multiple Emails
When creating a custom report, there are several report types to choose from. Use the instructions in this article to create a Trending Report across Multiple Emails.
How To Guide
| Last Modified 1 December, 2022
Create a Trending Report across Multiple Emails filtered by Field or Tag
Use the instructions in this article to create a Trending Report across Multiple Emails filtered by Field or Tag.
How To Guide
| Last Modified 1 December, 2022
Create an Enterprise Report
When creating a custom report, there are several report types to choose from. Use the instructions in this article to create an Enterprise Report. This report shows total activity metrics per publication in the account and employee activity per publicatio
How To Guide
| Last Modified 2 December, 2022
Delete a Custom Report
Custom Reports allow you to examine particular audience segments or statistics that are important to your organisation. Use the instructions to delete a Custom Report.
How To Guide
| Last Modified 8 December, 2022
Edit a Custom Report
Custom Reports allow you to examine particular audience segments or statistics that are important to your organisation. Use the instructions here to edit your custom report.
How To Guide
| Last Modified 7 December, 2022
Email Reports: Campaigns
The Email Campaigns dashboard shows a variety of reports tracking the performance of any Campaigns you've created across multiple channels.
How To Guide
| Last Modified 25 April, 2023
Email Reports: Email Account Overview
Email Reports: The Email Account Overview reports on a number of different aspects of the activity and performance of Email communications in your Account.
How To Guide
| Last Modified 25 April, 2023
Email Reports: Email Enterprise Overview
Email Reports: The Email Enterprise Overview dashboard provides Enterprise Admins with a single view of activity across the Enterprise.
How To Guide
| Last Modified 25 April, 2023
Email Reports: Email Performance
Email Reports: The Email Performance report lets you view the results and performance of all your Emails across your Enterprise and individual Accounts
How To Guide
| Last Modified 25 April, 2023
Email Reports: Send & Open Heatmaps
Email Reports: The Email Sends & Open Heatmaps dashboard allows you to see the busiest times for Email sends and opens.
How To Guide
| Last Modified 25 April, 2023
Engagement Reports
See what content your readers engage with, and how they interact with your emails.
How To Guide
| Last Modified 1 December, 2022
Multichannel: Campaigns
The Multichannel Campaigns dashboard tracks the performance of any Campaigns you've created across multiple channels.
How To Guide
| Last Modified 24 April, 2023
Multichannel: Content Insights Themes
AI powered Content Insights help provide an understanding of the top 10 most prevalent themes in your Feed content.
How To Guide
| Last Modified 24 April, 2023
Multichannel: Content Performance
Multichannel Content Performance reports provide a view of engagement on your content across multiple channels.
How To Guide
| Last Modified 24 April, 2023
Multichannel: Overview
Multichannel Overview reports let you view the results and performance of all your communications across multiple channels.
How To Guide
| Last Modified 24 April, 2023
Overview Reports
Overview Reports lets you view the results and performance of your Emails at a glance.
How To Guide
| Last Modified 1 December, 2022
Platform Reports
See what type of platform - from device, email client, web browsers, mobile device and operating system - your readers use to view your email communications.
How To Guide
| Last Modified 6 December, 2022
Restrict Access to People Information in Reports
Prevent the users of your account from drilling down to employee information in the Reports area.
How To Guide
| Last Modified 24 April, 2023
Run a Custom Report
Custom Reports allow you to examine particular audience segments or statistics that are important to your organisation. Use the instructions here to run your custom report.
How To Guide
| Last Modified 2 December, 2022
Use Google to Track External Links
Surface Poppulo employee data through your existing Google Analytics account using the Track External Links feature.
How To Guide
| Last Modified 24 April, 2023
What’s the Difference Between Opens and Clicks?
Opens and clicks are two of the most important metrics for measuring content popularity. We explain how Poppulo's system measures each metric, and the difference between the two.
Best Practice Guide
| Last Modified 28 February, 2019
Why can't I see the 'Not Opened By' figure in my Reports Overview?
If the 'Not Opened By' figure doesn't appear in your account, use a metric search to target your People.
How To Guide
| Last Modified 27 September, 2022
Why do my Content Popularity and Click Map figures not match?
A common question when viewing Reports is answered in this article.
How To Guide
| Last Modified 22 November, 2021
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