Reset a User's Password

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Account Administrators can help reset the password for any users in their account. It is important to note a password reset will involve a password reset link being sent to a user; passwords are not manually changed by an Admin. Users can also perform a Password Reset. Use the instructions below to reset a password for one of your users. 


How to Reset a User's Password as an Admin:

As an Account Administrator, you can reset the password for any of the users in your Poppulo Harmony account by completing the steps below:
  1. Go to the Account drop-down and click Users.
    User-added image

  1. In the Users screen, you will see a list of the users in your account. Locate the user you'd like to reset the password for and, in the Actions column, select Reset Password
    User-added image
Note: If the user does not appear in the list, you can use the search box to locate the user.
  1. Click Confirm in the next window and a password reset link will be sent to the users email address.
    User-added image

Note: The password reset link expires after 2 hours - the user must access the link and reset their password before this. Otherwise, resend the link or contact Poppulo Support. The user can click the reset link to request an additional reset email, this link will also expire after 2 hours. 


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