Why did my Employees Receive a Block of Text?

« Go Back


Full Story

If one of your employees reports receiving a block of text rather than the Newsletter you've been working on; they may have plain text set as their Email Preference. 

This can be caused by a reader clicking 'Receive in Plain Text' at the bottom of a previous email(as below). If a person clicks this it will update their Email preference to Plain Text for future emails.
User-added image

To change this to HTML, you can Update the Preferred Email Format for Employees. You can also force through HTML during your send to ensure your People do not receive in plain text, just Choose an Email Format when Sending.

Was this article helpful?



Please tell us how we can make this article more useful.

Characters Remaining: 255


Contact Support

Don't see what you're looking for?
Contact our support team who will be happy to answer your query.

Contact Us