Metric Search lets you identify People based on reporting related data such as opens, clicks and survey results. You can use Search Criteria in a Metric Search to identify employees who aren't interacting with your emails.
Follow the steps below to search for Non-Engaged People.
Search for Non-Engaged People:
In the Reports area of your account, choose Metric Search from the menu on the left.
The search form will update to allow you to select available System Metrics. To see who didn't open a number of your recent emails, choose NOT from the first drop-down list and Opened Number of Emails from the 3rd drop-down.
The search form will update to allow you to set the number of emails and the date range you want to search across.
Note: The search example above will return all People who have opened 0 emails over the last 6 emails. You must input the number 0 rather than leaving a blank space if you want the results to display.
Select the Search button to run your Metric search. The results will be displayed on the following page.
- You can then optionally Tag People using a Metric Search to Resend to People Who Did Not Open your communications.