People in your Poppulo account can become inactive during a routine data cleanup, due to emails bouncing, when Deactivated by an Admin or if the employee opts out.
Inactive People will not receive your communications and will need to be reactivated before they can receive emails again.
To Reactivate your People:
In the People area of your Poppulo account, select Overview from the menu on the left; then choose Import People.
- Enter the email addresses (or downloaded .csv) of the employees you'd like to reactivate.
Note: You can Find Inactive People and download them as a list to be used in this step.
In the Advanced Options, use the checkboxes to decide the type of People you'd like to reactivate.
Deactivated by an Administrator - The inactive reason is "Admin".
Deactivated by Bounce Manager - The People were deactivated by our Automatic Bounce Manager.
Deactivated themselves - The People opted out using an unsubscribe link in your email.
- Choose Next to continue.
- When your import is complete, you can verify the update of your employees on the final page. They will now be active People.
Note: It's important to View the Results of your People Import to ensure that all employees were imported/updated as planned.