Article

Personalise the Sender Details

« Go Back

Information

 
Full Story

As well as being able to Personalise Greetings and content for your readers, you can also manipulate the Sender Details of your communication. This allows you to personalise the From Name, From Email Address and Reply-To Address so they are targeted at the particular People receiving your communications. 

For the example, if you would like the Company Sales Report to look look like it has been sent from the Manager associated with each of the employees, you would personalise the From Email Address and the From Name, to match the employee's manager.

 

To Personalise the Sender Details: 

  1. Open the email that you would like to send, and start the Send Wizard. (See Approve and Send your Email for more details. 
     

  2. Choose who you'd like to send your communication to and click 'Next'.
    User-added image
    Note: If you would like to test the functionality, send to yourself or a colleague with the appropriate fields filled in. 
     

  3. Choose your Subject Line and click 'Next'.
    User-added image
    Note:  You can also Personalising your Email's Subject Line.
     

  4. On the right of the Default Sender Details, click 'Change Sender Details'.
    User-added image
     

  5. To the right of the three fields (From Name, From Email and Reply to Email) you'll see the Insert Field icon. Click the icon to the right of the From Email field. 
    User-added image
     

  6. In the Field drop-down, select the a data field that represents the email address that you want to personalise the From Address with. Then, click 'Insert'.
    User-added image
    In the example above, Reports to is selected as it contains the email address for the employees manager. 

    Note: When personalising the From Email, the field chosen must store email addresses. Any field with the incorrect syntax for an email address(or is empty) will result in the employee receiving from the 'or default to' email address, not the personalised sender. 

 

  1. Your personalised HTML code will now appear within the From Address Field. 
    User-added image
    In the example above, you'll see the HTML Code as ${subscriber.field('reportsTo.emailAddress')!pol@cubicorp.com'}. To People receiving this communication, it will seem that the email came from their direct report's email. 

 
  1. Steps 5-7 can be repeated for From Name and Reply to Email. Click 'Save' when done.  

    • For the From Name, the field chosen should contain a name.
      User-added image
      In the example above, you'll see the HTML Code ${subscriber.field('Manager Name')!'Cubicorp'}​. To People receiving this communication, the name of the manager will appear as the Custom Field, Manager Name was used for the From Name

      Note: When personalising the From Name, the field chosen must store a name (text). Any field with the incorrect syntax for a name(or is empty) will result in the employees receiving from the 'or default to' name, not the personalised name. 

     

    • For the Reply to Email, choose a filed which contains an email address.
      User-added image 
      In the example above, you'll see the HTML Code ${subscriber.field('reportsTo.emailAddress')!'reporting@cubicorp.com'}. To People replying to this communication, replies will be sent to the email address in the Reports to field.

      Note: When personalising the Reply to Email, the field chosen must store email addresses. Any field with the incorrect syntax for an email address(or is empty) will result in the employees receiving from the 'or default to' email address, not the personalised sender. 

       

  2. Click 'Change Sender Details' to make any further changes to the Sender Details. 
    User-added image

  3. Click 'Next' and continue through the rest of the Send Wizard.  

Was this article helpful?

   

Feedback

Please tell us how we can make this article more useful.

Characters Remaining: 255

 

Contact Support

Don't see what you're looking for?
Contact our support team who will be happy to answer your query.

Contact Us