As an Account Administrator, you can lock a user account to restrict access or free up a licence. You can also unlock a user account to restore access when required. Both actions are available in the Admin Area.

Before You Begin

• You cannot lock or unlock your own user account.
• If a user belongs to multiple accounts, you can apply the action to:
  • Just this account
  • All accounts

Lock a User

1. In the top navigation bar, click your Account name.
2. Select Users from the dropdown menu.

3. In the Users list, locate the user you want to lock.
4. In the Actions column associated to the user, click the dropdown menu and select Lock User.

5. A confirmation dialog box appears, click Lock to lock the specific user. You must provide a reason for locking the user in the Reason for Lock field.

The user account is locked and the user can no longer access the platform.

Unlock a User

Unlocking a user restores access to the platform.

1. On the Users list screen, select the Include Locked checkbox to display locked users. All the locked users list appears.

2. Locate the user you want to unlock. In the Actions column, select Unlock User.

3. A confirmation dialog box appears, click Unlock. You must provide a reason for unlocking the user in the Reason for Unlock field.

The user account is unlocked and access is restored.

View Locked Users

To view locked users:

1. Go to the Users list screen.
2. Select the Include Locked checkbox.