Using Generative AI

Generating the Post Title, Notification Title & Notification Description

With our latest release, users have the option of implementing generative AI. While disabled by default, customers can opt-in / -out of this feature, and when switched on, the AI icon displays inside the text box (inactive), becoming active once the communicator adds post content (minimum 10 characters).

Tooltip for the AI Icon

• Inactive: Your post needs body content to use this feature.
• Active: Generate suggestions from body content. 

Once the communicator clicks on the AI icon, the post title modal displays:

• Up to nine suggestions are returned, and the communicator can rotate through them, displaying three at a time. The backend checks that all nine meet the character limits of the frontend, and as a result, fewer than nine  may be returned.
• Use this title button becomes active once the communicator selects a title / description.
• Upon clicking, users are directed back to the Create a Post page, and the field has been populated with the selected title / description.
• The Cancel button takes the communicator back to the Create a Post page.

A new set of up to nine titles / descriptions are generated each time the communicator clicks the AI icon.

All content will be generated from the body content - post title, notification title and notification description are being generated and not rewritten so that is why we don't take what the user may have already typed for each

Notification Title

Notification Description

Post Title

What happens if there are no suggestions from the backend?

If there are no populated suggestions, the modal closes, and the user receives the following message:

Are there character restrictions?

Yes, content returned may only be:

• Title: 30 characters long
• Description: 40 characters long

When does the AI Icon become available to select?

An AI icon appears in the title, notification title, and notification description field text boxes. These AI icons are inactive until a user enters post content (minimum 10 characters), at which time the tooltip prompts users to: Please enter a minimum of 10 characters in the post body to use this feature.

If you enter a title and click the AI icon, does it use the text in the title?

No, it generates suggestions from the text in the body content.

Rewriting a Post​

The Rewrite button appears in the body content section, but is inactive until content is added. Once the user enters content (minimum 10 characters), the Rewrite button becomes active, and the tooltip is updated to Generate suggestions from body content. Once the user clicks on the Rewrite button, a modal displays with the original messaging. At this point, the communicator can:

• Click Rewrite without making any changes to the modal, and the original content is rewritten.
• Update  the tone and / or length, and click Rewrite. The content is rewritten according to the tone and length selections.
• The Use This Content button becomes active once the user rewrites the content.
• To close the modal, click Cancel. The original content displays in the body content.

After rewriting, users may revisit the original content by using keyboard shortcuts to "undo." Unfortunately, there is no built in functionality to revert to old content. However, when content is rewritten, and then rewritten again, the first time uses the original body content, and when Use This Content is clicked, the original content is overwritten with the new content. If Rewrite is clicked within the pop up, the suggestion is based on the original content, not the new content.

Configuring Feeds Generative AI

1. To configure generative AI, at the Enterprise level, navigate to the Settings page. The Poppulo AI toggle is available.

Note: By enabling this toggle, customers are agreeing to the Poppulo AI Supplemental Terms, which resides in the Account Settings page.

2. To enable/disable AI for individual sub-account(s), at the Enterprise level, go to Settings > Sub-Accounts Settings page > enable the Poppulo AI - Content Assist toggle.​​

Note: AI must first be enabled at Enterprise level. ​

3. Click Configure Sub Accounts, and select the sub-accounts to enable / disable AI.​